Date 15th May 2009
Time 09:30 - 15:30
Venue Park Inn, Nottingham

To succeed overseas in today’s tough times you need to stand out from the crowd. Great communication and customer care skills are essential to your success. Our packed programme and expert speakers will give you all the practical help you need to operate confidently in your target markets. an you really afford to miss it?

Agenda
09h30 Registration
10h00 Welcome and Introduction - Barry Tomalin
10h15 Case Study - Trekmates, Mike Vassar
10h45 Case Study - Eurotowers, Roger Verallo
11h15 Tea / Coffee
11h30 Interactive Cultural Session - Barry Tomalin
12h15 Best Practice Round Table Discussions
12h45 Lunch
13h30 Masterclass (choose 1 from below)
A. Overseas Research, Where Do I Start? - Fiona Winfield
B. "Things I Wish I Knew When I Started to Export" (Culture,
Standardisation and Adaptation of Products and Services). -Alastair Allen
14h30 Language Tasters (choose 1 from below)
A. French: Anessa Bouchanter
B. German: Karen Illsley
C. Spanish: Fiona Hancock
15h15 Plenary - Closing Remarks
15h30 Close and Networking

Registration
For information on registering and further details on the event speakers please see the flyer below.